FAQ

How do I place an order?
Select the product you wish to purchase. Select the desired size and click ADD TO CART. Continue shopping if you wish to purchase more items. When finished shopping, double check your cart information (i.e. size, quantity, address) and click CHECKOUT. Follow the instructions for payment and delivery.


** If you use an ad blocking program/app, ‘Check Out’ system may not work normally. Please pause or delete ad blocking program to purchase the product.


What forms of payment do you accept?
We accept all major credit/debit cards.

Do you ship worldwide?
Yes, all countries can be shipped. But due to COVID-19, shipping is being delayed and limited to some countries.

Asia:
Macao, China, Lao People's Dem Rep, Bangladesh, Malaysia, Vietnam, Brunei, Singapore, Japan, Darussalam, Cambodia, Thailand, Maldives, Mongolia, Bahrain, Bhutan, United Arab Emirates, India, Indonesia, Philippines, Oman, Jordan, Israel, Qatar, Kuwait, Pakistan, Nepal, East Timor, Lebanon, Bangladesh, Saudi Arabia, Sri Lanka, Afghanistan, Uzbekistan, Iraq, Kazakhstan, Kyrgyzstan, Tajikistan, Taiwan, Hongkong, Republic of Korea

Europe:
Albania, Armeni, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Montenegro, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City

North America:
Canada, Greenland, United States

South America:
Antigua and Barbuda, Argentina, Bahamas, Barbados, Belize, Bolivia, Brazil, Chile, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Saint Lucia, Saint Vincent and the Grenadines, Suriname

Oceania:
Australia, Fiji, New Caledonia, New Zealand, Norfolk Island, Papua New Guinea, Samoa, Solomon Islands, Vanuatu

Africa:
Algeria, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Djibouti, Egypt, Ethiopia, Gabon, Gambian, Ghana, Guinea, Lesotho, Liberia, Madagascan, Malawi, Mali, Mauritania, Morocco, Mozambique, Namibia, Niger, Nigeria, Republic of South Africa, Senegal, Seychelles, Sierra Leone, Tanzania, Togo, Zambia

Middle East:
Afghanistan, Angola, Arab Emirates, Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey

Atlantic Ocean:
Anguilla, Aruba, Bermuda, Martinique, Montserrat, Virgin Gorda

** If you don't see your country above, please write customerhelp@t1.gg, and we'll get back to you when shipping is made available to you.

How much is international shipping?

This varies on the destination and shipping kind (regular/express). You can view the shipping and handling fee after CHECKOUT and before submitting your payment.

BUT customers in some countries may need to pay extra tariffs. If customers refuse to pay tariff and wish for a refund, please note that 'Shipping Fee' will not be refunded.

How long will it take for my order to arrive?
Please allow 1-2 days of handling in addition to shipping time estimate. For all orders in the USA, we estimate the delivery time to be 3-5 business days. International orders can take 14-21 business days depending on the country. 

Do you accept returns and/or exchanges?
Yes, please view the Returns & Exchange Policy link.

How do I wash the clothes?
A general rule that is safe to follow for all of our apparel is to flip the clothes inside out and machine wash cold. Tumble dry low or hang dry.